Domestic Shipping Policy

Shipping & processing time

SOL Candles are made to be of the highest quality standards. In pursuit of keeping our prices as low as possible we do not build in profit for the cost of shipping. 

All orders are processed within 3-5 business days. Orders are not shipped on weekends or holidays. 

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Please note currently we are only shipping within Canada.

Shipping rates & delivery estimates

The shipping price has nothing to do with how much the product costs. Shipping prices are based on the weight of the product you are ordering and the location it is traveling to. 

Shipping charges for your order will be calculated and displayed at checkout. All shipping charges are based on real-time rates through Canada Post or carrier available to deliver to your location. 

Our candles are made to order so, depending on your order style, finish or jar you choose, it may take up to 4 days in production. 

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active in approximately 24 hours.

Delivery delays can occasionally occur.

SOL Candles is not responsible for stolen packages or any lost items that can be tracked and marked as delivered.

Please ensure that you have the correct mailing address before placing your order. If the incorrect address has been submitted, please contact us immediately before your item leaves the shop. If the item has been shipped to the wrong address due to a wrong entry, any additional costs for replacement will be at the buyer’s expense.

SOL Candles is not responsible for errors made by carriers. If your item is delayed past the ETA tracking, you may contact them directly to file a complaint.

Please note currently we are only shipping within Canada.

Refund & Return Policy

Due to our products being handmade, we unfortunately do not offer returns or exchanges. 

When creating a handmade candle, we test each batch to ensure that there are no defects to any of our products, on our end.

If you have any questions or concerns about a candle you receive, please contact us at info@solcandles.ca  and we will get back to you within 24 hours. We stand by our product and your satisfaction is our priority so we’ll be happy to help should anything goes wrong with one of our products. 

Please include your name and order number, along with a photo of your product, within 48 hours of receiving your order. 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at info@solcandles.ca for questions related to refunds and returns.